Shipping policy

Shipping Policy

Our goal is to ensure a transparent and hassle-free shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING AREAS
Countries: Currently, we ship within France only.
Future Expansion: We are evaluating the possibility of expanding to other shipping areas.

SHIPPING COSTS
Shipping Within Norway: We offer free shipping on all orders.
No Hidden Costs: All charges are clearly displayed at checkout.

ORDER PROCESSING TIME
Processing Time: Orders are processed within 1 to 5 business days, depending on volume, Monday through Friday.
Order Cut-Off Time: 10:00 p.m.
Weekend Orders: Orders placed during the weekend will be processed on the next business day.

SHIPPING TIME
Standard Delivery Time: 7-20 business days.

Priority Delivery Time: 5-12 business days.
Business Days: Deliveries are made Monday through Friday.
Notes: Delivery times are approximate and may vary due to external factors such as weather or transportation issues.

SHIPPING PROCESS
Reliable Carriers: We partner with trusted carriers such as Australia Post, StarTrack, and other reputable services to ensure safe and fast deliveries.
Insured Shipments: All packages are insured. If loss or damage occurs during transit, please contact our customer service team.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to reduce our ecological footprint.

TRACKING INSTRUCTIONS
Tracking Details: After completing your purchase, you will receive an email with tracking details, including the carrier name and tracking number.
Track Your Order: You can track your order on our website by entering your tracking number in the order tracking section.
Questions: Our support team is available to assist you with any tracking inquiries.

MISSING ITEMS PROCEDURE
Report Missing Items: If an item is missing from your order, contact us within 24 hour of receiving the package at info@norviglow.com.
Resolution: We will resolve the issue promptly by sending a replacement or issuing a refund.
Incorrect Address: NorviGlow is not responsible for lost packages due to incorrect addresses provided at checkout. Please verify your details before placing your order.

RETURN POLICY
Returns: We accept returns within 14 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Customized items are not eligible for return.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or does not match the description. In such cases, NorviGlow will cover the return shipping costs.
Refunds: Refunds are processed within 14 days of receiving the returned item and are issued via the original payment method.

RESTOCKING FEES
No Restocking Fees: NorviGlow does not charge restocking fees for returns.

RETURN SHIPPING COSTS
For Defective Products: There are no costs for the customer. This applies if the product is incorrect, damaged by the carrier, or has manufacturing defects.
For Change of Mind: The customer assumes the actual return shipping costs. This applies if the customer purchased the wrong product, the item does not fit, or the customer no longer wants the item.

UNACCEPTED PACKAGES OR MISSED PICKUPS
If a package is not accepted or is not collected from the designated parcel shop and is returned to us, we reserve the right to deduct a fee of $15 from the total refund amount to cover return shipping and handling costs.